3 Reasons why Payment Solutions Improve Merchant Services

3 Reasons why Payment Solutions Improve Merchant Services

February 15, 2016
Smaller, regional, community banks have the advantage over national banks in quality customer service, but larger financial institutions tend to take the lead in mobile and online banking solutions. By integrating payment solutions into your community bank, you can boost the level of service you are able to provide your valued merchants to an even higher level.
Banks can Regain Merchant Trust with More Digital Options

Banks can Regain Merchant Trust with More Digital Options

February 08, 2016
In the rapidly advancing world of technology, banks have to make strategic moves to keep up with the competition. With all of the recent cyber security breaches, gaining back customer trust is an integral issue for banks in order to continue business.
How Banks can Better Understand and Service Their Business Customers

How Banks can Better Understand and Service Their Business Customers

February 01, 2016
Much of the attention in the payments industry goes toward the consumer-facing side of the relationship. It shouldn't be a complete surprise because the success of new technology ultimately resides in the hands of customers who are willing to test out and, hopefully, embrace the latest and greatest systems. However, banks and financial services providers play a major role in enabling merchants to deliver innovative experiences to their customers.
3 Areas of it in Which Banks are Investing

3 Areas of it in Which Banks are Investing

January 25, 2016
According to IT analyst and consultancy firm, Ovum, 43 percent of banks' senior IT executives supported revenue growth as one of the top three strategic priorities this year. Improving internal operations is a core process for 38 percent of banks surveyed. While focusing on the customer-facing aspects of business remain critical, banks hope to streamline back-end processes and enhance product conversions.
3 Keys to Increasing Bank Customer Engagement

3 Keys to Increasing Bank Customer Engagement

January 18, 2016
Local banks have found success in the customer service model for many years. People are often cautious with their finances, but community banks establish a level of trust with their clients to help them feel at ease with depositing their checks. Traditionally, customers would come into a bank and make a deposit while speaking with a teller. However, the digital age has shifted the banking paradigm in such a way, that consumers are now using new technology to view their finances and interact with their financial institutions.