News

How can banks personalize customer communications via social media?

For banks and financial institutions, a social strategy that utilizes the entire social ecosystem to deliver relevant, personalized information can help brands communicate with a broader range of current and prospective customers.

Mar 28 2017

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Making the move from multichannel to omnichannel – are you meeting demands?

With the rise of devices like smartphones and the growing capabilities of self-service options both online and in-branch, there’s now an expectation that consumers should be able to complete key banking activities whenever and however they want.

Mar 23 2017

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3 frustrating IT pain points for banks

Let’s explore some of the biggest IT hurdles that FIs encounter in their efforts to develop innovative banking services for today’s crop of tech-savvy consumers.

Mar 21 2017

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